Repairs, Advice and Tenancy Issues

Repairs and Emergency repairs

Emergency Repairs   An Emergency Repair is where:

* Works are required to make a property safe

* There is a safety risk to the tenant or other members of the public

* There is a risk of property damage

Examples of an Emergency Repair would be:

 * Complete blockage of main drainage.

* Serious weather damage.

* Dangerous structural conditions.

* Total loss of hot water and heating to property.

* Insecure external doors.

* Total loss of light or power to property (you must ensure that this is not being caused by a wider power outage.—Call 0800 300 999 to check)

 * Water penetration affecting electrical system.

For Reporting Emergency repairs out with office hours, please refer to the flowchart.




Repairs, Advice and Tenancy Issues
Housing and tenancy contact information

For any queries about your tenancy, including compliments, concerns, and complaints, please contact Carol Annand, Tenancy Officer.


Phone: 01738 620653

For any queries about maintenance and repairs, please contact Bob McFarlane, Assistant Estates Manager.


Phone: 01738 620653

Repairs, Advice and Tenancy Issues
Managing condensation

Condensation can be a common problem, especially in older stone built properties. The Gannochy Trust’s founder, A K Bell, recognised the importance of good ventilation in keeping our houses healthy, and the Trust maintained this approach with enhanced passive ventilation designed into our most recent housing development at Camilla Bell Crescent to improve air quality.

Download our guide on ventilation and managing condensation below, and watch the “Ventilate Right” video from the Glasgow School of Art Mackintosh Environmental Architecture Research Unit (MEARU).

A guide to managing condensation