Reporting a gas leak or CO detector is activated

Contact National Grid Gas Emergencies on 0800 111999 if there is a gas leak, you smell gas or CO detector is activated.

Next steps:

• Turn off gas at the meter (Quarter turn handle on pipe at the side of the meter)
• Turn off all gas appliances
• Open all doors and windows
• Do not use any electrical appliances or switch any lights on or off
• Do not smoke or use naked flames
• Do not turn on gas supply until remedial action taken and authorised by a competent person

Central heating fault

For central heating repairs contact Kingdom Gas on 0800 3899463.

Emergency Repairs (7 day, 2 hour response)

An emergency repair is classed as an uncontrollable water leak from a central heating system e.g. a leak from a radiator which cannot be controlled by the valves.

Urgent Repairs (7 day, 6 hour response)

Total or partial loss of heating and or hot water, small controlled water leaks, pilot light failure.

Reporting a water leak or burst pipe

Contact Kingdom Gas on 0800 3899463.

Getting drainage or plumbing repairs

For drainage, water supply pipes, or cold water storage tanks an emergency contact number is available on the Trust answer machine on 01738 620653.

Electrical faults or failures

For electrical system problems contact David Peebles on 07709 365071

Door is jammed or the locks don’t work properly

For jammed doors or locks that compromise security, contact Graham Davidson on 07493 233844.

When to tell the Gannochy Trust about a trades call out or repair

• Tenants to notify the Trust Office on the first working day during office hours of the fault and which company has been called out;
• Instructing Tradesmen Orders to carry out non-emergency work of any description on a house must come from the Gannochy Trust Office;
• Any tenant instructing a tradesman to carry out non-emergency work will be liable for the payment.